Returns & Exchanges

At Innioasis, we stand behind the quality of our electronic devices and offer a 30-day satisfaction guarantee for all purchases. If you are not completely satisfied with your product, we provide a streamlined return process to ensure a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our support team with your order number and the serial number of the device to start your return authorization.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, cables, and manuals that were shipped with the initial order.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit to our inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and reset any software, we will issue a full refund to your original payment method within 5-7 business days.