Frequently Asked Questions
Everything you need to know about your Innioasis tech experience.
What is the standard shipping time for Innioasis orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take 7-14 business days depending on your location.
Do your electronics come with a warranty?
Yes, all Innioasis products include a 12-month limited warranty that covers manufacturing defects. Please retain your order confirmation as proof of purchase for any claims.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all included accessories and manuals to be eligible for a full refund.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your devices compatible with international voltage standards?
Most of our electronic devices are designed for universal voltage (100-240V). However, we recommend checking the specific product description or user manual for your model before use.